Mead Johnson’s commitment to serving the marketplace touches all aspects of our business, from the way we handle calls from mothers around the world with questions about providing their children with proper nutrition, to the high standards we set and maintain within our organization.
Mead Johnson Nutrition maintains the highest standards of ethical behavior in our relationships with consumers, stockholders, business partners and local communities. We expect all Mead Johnson employees to conduct themselves professionally and in the best interest of our customers, partners and communities. When evaluating potential business relationships, we seek suppliers and partners who share our commitment to positive ethics, sustainable practices and civic involvement.
Since 1905, Mead Johnson has built a reputation for providing safe, high quality nutritional products. Today, parents in more than 50 countries use our infant and children nutritional products with confidence and trust. The company is committed to doing business in a manner that delivers quality and protects safety across our worldwide operations through strict compliance with the laws and requirements of the markets in which we operate and careful enforcement of our own stringent internal policies and best practices.
Through continual improvement and compliance, we work each day to ensure that every nutritional product we manufacture meets both our own internal standards and the high expectations of families around the world. Our quality assurance system tracks ingredients from initial material suppliers through all processing and transport. Each product bears a unique identifying batch code, allowing us to provide precise and timely information to consumers and government agencies. Our formal nutrition and quality standards are below.
Nutrition and Quality Standards
As a nutrition company, Mead Johnson is committed to creating nutritional brands and products trusted to give infants and children the best start in life. We understand the critical role early-life nutrition plays in long-term health outcomes and work with our global network of scientific experts to ensure our products are developed based on the latest scientific research and technology.
Early nutrition greatly affects the health and development of infants and children. In recognition of that fact, all Mead Johnson products are marketed strictly on the basis of nutritional value, appropriate use, quality, safety and value.
Responsible Marketing Standards
Mead Johnson is proud of its legacy of high standards, ethical behavior, commitment to the consumer and responsible marketing of its products. As a company, Mead Johnson recognizes and acknowledges the benefits that breast milk provides infants. We also recognize that global data continue to show that a majority of mothers will use infant formula during the first year of their babies' lives. We support a mother's access to information, including consultation with her healthcare provider, which allows her to understand and choose whichever feeding option is best for her circumstances. To that end, we remain committed to marketing our products globally in a manner that is both truthful and transparent.
The Enfamil Resource Center
Mead Johnson employees around the world serve as a resource for parents and other caregivers who contact the company with questions. In the United States, for instance, The Enfamil Resource Center is staffed by highly trained and knowledgeable experts in infant and toddler nutrition, Enfamil products and programs. They participate in on-going training to stay current on topics of interest to Enfamil consumers. The team prides itself on receiving feedback from consumers and consistently receives scores higher than 95 percent in customer satisfaction. Most Enfamil team members have children of their own and understand that, although they talk to thousands of moms and dads each week, each child is unique. The Enfamil Resource Center is available for U.S. consumers at 1-800-BABY123 or EnfamilResourceCenter@Enfamil.com.
In addition to providing customer service, the Enfamil Resource Center partners with healthcare professionals to provide free or discounted formula to families who are financially disadvantaged. Parents who are using our specialty products may receive product shipments directly to their home. Thousands of consumers have participated in this program through the years.
The people of Mead Johnson understand the trust that consumers and customers put in us every day. We are committed to acting in a manner consistent with the highest principles of moral and ethical behavior, and we expect all parties with which we deal, including our suppliers, to hold themselves to these same high standards.
We have created our Standards of Business Conduct and Ethics for Suppliers, which outlines our expectations for our suppliers in such key areas as ethical behavior, compliance with laws, fair business practices, labor and human rights, employee health and safety, and environmental responsibility.
Mead Johnson Nutrition has a proud history of involvement in policy making across our global network. Our participation includes educating policy-makers and engaging in the public dialog on policy issues that affect our business, consumers, employees, and marketplace. Further, it includes supporting or advocating issues, legislation or referenda of importance to our company and stakeholders. To this end, we maintain a corporate policy regarding engagement in the development and implementation of public policies, laws, regulations, involvement in political activity, and participation in political processes.
Mead Johnson Nutrition does not have a political action committee. We have not made any contributions to political candidates or political parties at either the federal or state level since our initial public offering. Moreover, while the company belongs to various not-for-profit and trade organizations, we do not have direct control over their political contributions.